Create Online Account
Q1: How do I register for an online account?
To register for an online account, start by visiting our website’s homepage. Click on the “Get in Touch” section and select “Create Account.” Fill in your name, email address, and choose a secure password. Once you’ve agreed to the terms, click the “Register” button. You’ll receive a confirmation email shortly after.
Q2: I've forgotten my username/ password. What Should I do now?
If you forgot your password, click on the ‘Forgotten your password?’ link. A new page will pop up, asking you to enter your email address. Once you’ve done this, click on ‘Submit’ and a new password will be emailed to the address that matches your account username.
Q3: Can I change my password?
Yes, you can change your password at any time from within ‘My Profile’ when you’re logged into your account. Simply select ‘Change my Password’ and follow the steps displayed on-screen.
Placing An Order
Q1: How will I know that my order has been successfully placed?
You will receive a confirmation email once your order has been successfully processed.
Q2 what happens if my payment is declined?
If your payment is unsuccessful for any reason, you’ll see a denial notification displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You’ll be able to update your payment options with a different method if necessary.
Q3: Can I cancel my order once I have received confirmation?
If your order has not yet been dispatched from our warehouse, you may be able to cancel it. Please get in touch with our Customer Helpline team at 9311779923. If your order has already been dispatched, then it will not possible for us to cancel the order.
Q4: you’re website says that the product I want to purchase is out of stock. What do I do? How will I know when it is back in stock?
Thank you for your interest in our products and we apologize for this inconvenience. You can contact our customer care team to see when the product will be back in stock and they can even suggest another product in the meantime.
Order & shipping
1. Where do you offer delivery services for your gifts?
We provide delivery services across the country, ensuring your thoughtful gifts reach your intended recipients.
2. How can I track the status of my gift order's delivery?
Once your order is confirmed, you’ll receive an email containing a tracking number. This allows you to monitor the progress of your delivery.
3. What's the estimated delivery timeframe for gift orders?
Our dedicated team strives to process orders within 1-2 business days. Depending on the destination, you can expect delivery within 4-7 business days.
4. Is expedited shipping an option for faster gift delivery?
5. Do you offer gift wrapping or packaging for your products?
Absolutely we take pride in presenting our gifts beautifully, ensuring they arrive with a touch of elegance.
6. Can I include a personal note with my gift order?
Yes, we understand the importance of a personal touch. You can include a heartfelt message or note with your gift during checkout.
7. Is it possible to ship gifts to multiple addresses?
Of course. We make it easy to send gifts to various addresses, making your gifting experience hassle-free.
9. Can I specify a delivery date for my gift order?
We’re here to accommodate your preferences. Reach out to our customer support team, and we’ll do our best to arrange a suitable delivery date.
10. Do you offer international shipping for your gifts?
At the moment, we focus on domestic deliveries to ensure the best service within our country. On your special request we can do but we will charge the extra cost for that order.
11. How do I reach your customer support for assistance?
If you have any query or require assistance, our customer support team is ready to help. You can reach us through the designated contact channels provided on our website.
12. What payment methods do you accept?
We accept a variety of secure payment methods, including credit/debit cards and digital wallets, to ensure a smooth checkout process.
13. Can I customize my box?
We love to create custom boxes. Whether for corporate, wedding, or a special event, we would love to curate a bespoke box for your special occasion. Please email us at Support@nira.co.in .in to find out more about our minimums and how we can work together.
14. What is the return policy?
At Niara, our commitment lies in curating exceptional gifting experiences with a focus on flawless gift quality upon delivery. However, please understand that due to the distinctive nature of our thoughtfully curated items, we are unable to facilitate returns or provide refunds. In the unlikely event that your gift does arrive in a less than perfect condition, we kindly urge you to reach out to us within 48 hours at support@niara.com. To aid in a swift resolution, please include a video showcasing the unboxing of the damaged gift box. Your satisfaction remains our utmost priority, and we sincerely appreciate your comprehension of our policy.
